Last updated: December 20, 2022

KeepMeHome Care and Companions LLC is committed to maintaining robust privacy practices for its users. This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you. We use your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Application means the software program provided by the Company downloaded by you on any electronic device, named KeepMeHome.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to KeepMeHome Care and Companions LLC, 1340 Worthington Ridge, Berlin, CT 06037.
  • Device means any device that can access the Service such as a mobile phone.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

  • KeepMeHome Care and Companions LLC collects and uses your personal information such as name and phone number in order to create and administer your account.
  • KeepMeHome Care and Companions LLC limits the collection of personal information collected to the minimum information necessary for its intended or relevant business purpose(s).
  • When you download and/or use our Services, we automatically collect information on the type of device you use, operating system version, and unique device ID.
  • We collect client and caregiver GPS location-based information for the purpose of recording caregiver visit verification when arriving and departing from the client’s location.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy and for compatible purposes. We share your personal information in order to provide service, such as with QuickBooks for billing and payroll.

Mobile Analytics

We use mobile analytics to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the applications, aggregated usage, performance data, and where the application was downloaded from.

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data

The Company will retain your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary for you to use the Service, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers or servers located outside of your state or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization unless there are adequate controls in place including the security of your data and other personal information.

Updating Your Personal Data

You may update or amend your information at any time by signing in to your Account, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request that we correct any personal information that you have provided to us.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

Security

KeepMeHome Care and Companions LLC implements reasonable security measures and precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Security measures include logical and physical access controls for user access to Personal Information, as well as technical security measures at the network, operating system and database layers.

When you enter your login information on our Service and we retrieve geo-location on our mobile application, we encrypt the transmission of that information using secure socket layer technology (SSL).  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Children’s Privacy

 Our Service is not meant to be used by children under the age of 18 without their parents express written consent. We do not knowingly collect personal information from individuals under the age of 18.

Links to Other Applications/Websites

Our Service may contain links to other applications or websites that are not operated by us (for example, Sandata Mobile Connect). If you click on a third party link, you will be directed to that third party’s application or site. We strongly advise you to review the Privacy Policy of any application or site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by visiting this page on our website: https://keepmehome.com/contact/